Welcome to our Botanical Socials terms and services policy!

We are committed to providing the highest quality products and services to our customers, and this policy outlines the terms and conditions that apply to all transactions with our business.

1. Orders and Payments: All orders must be placed through our website, in our shop or by phone, and payment must be made at the time of order unless otherwise agreed upon by our owner. We accept payment methods, including credit cards and cash.

2. Product Availability: While we make every effort to ensure that the products shown on our website are in stock and available for delivery, we cannot guarantee the availability of all products. In the event that a product is not available, we will contact you to offer a suitable replacement. In florals we will substitute to match and colour and structure.

3. Delivery: We offer local delivery and pick-up. We will make every effort to deliver your order on the requested date. However, delivery times are estimated and may be subject to change based on traffic, weather, and other factors beyond our control.

4. Substitutions: In the event that a flower or product shown on our website is not available, we reserve the right to make substitutions with a similar product of equal or greater value.

5. Refunds and Returns: We are committed to customer satisfaction and will make every effort to resolve any issues with your order. However, due to the perishable nature of our products, we do not offer refunds or returns on flowers unless there is an error in your order.
   

6. Privacy Policy: We are committed to protecting the privacy of our customers, and we will not share your personal information with any third parties.

By placing an order with our florist, you agree to these terms and conditions. If you have any questions or concerns, please contact us at info@botanicalsocial.com.au

Thank you for choosing Botanical Floral for all your floral needs!"